News

Ihr Lieben,

danke an euch alle für eure Geduld und euer Verständnis (und das fleißige Schicken von Adress-und Bankänderungen). Wir wissen, wie frustrierend es ist so lange warten zu müssen, gerade wenn man selbst viele Sorgen und Nöte hat. Wir können endlich zeitnah den Bescheidedruck angehen und werden danach nahtlos weitermachen. Leider arbeiten wir schon wieder komplett reduziert, aber wir sind trotzdem guter Dinge weiter Zeit aufholen zu können. Vorher gehen aber auch wir in die wohlverdienten Weihnachtsferien vom 22.12.25 bis zum 02.01.26.

Wir wünschen euch allen ein schönes Fest (falls ihr feiert) und einen guten Rutsch.

 

Eure Semtix crew

 

Dear all,

Thank you all for your patience and understanding (and for diligently sending us your address and bank details changes). We know how frustrating it is to have to wait so long, especially when you have a lot of worries and needs of your own. We can finally start printing the notifications in a timely manner and will then continue seamlessly. Unfortunately, we are still working at reduced capacity, but we are nevertheless optimistic that we will be able to catch up. Before that, however, we will be taking our well-deserved Christmas vacation from December 22, 2025, to January 2, 2026.

We wish you all a wonderful holiday season (if you celebrate) and a happy New Year.

 

Your Semtix crew

 

 

Deutschlandticket App Info

Dear all,

We are currently receiving daily emails about numerous problems with the ticket app. UNFORTUNATELY, WE ARE UNABLE TO HELP YOU WITH THIS. We only process applications for subsidies for the Germany semester ticket. We do not have access to AGNES, do not issue chip cards, and unfortunately cannot do anything if the display in the ticket app is not working. We understand your annoyance and frustration, but we are simply the wrong place to contact. For further information, please check the S-Bahn website and the homepage of the Referat für Umwelt und Ökologie, where you will always find the latest information.

Kind regards,

Your Semtix crew

 

February Reduced Opening Hours

Hello dears,

Just a short update regarding open office hours, due to absence, for the rest of the month of February, we are only available via telephone on Wednesdays from 14:30 – 16:30. We hope to resume more expanded office hours from March.

Sorry for the inconvenience,
Your SemTix