due to a technical update, we unfortunately have to close our office from the 13th till the 26th of September 2021.
We can’t be reached by phone during that time – phone counselling is cancelled.
Also, we won’t be able to work on your applications or answer specific questions regarding your applications, documents etc. (You can reach us – limited – via email in home office. But please notice that we can’t access your files or our database and can only answer in a very limited way.)
Calculation time for the applications as well as answers regarding your questions will therefore also be delayed.
We kindly ask you for your understanding and apologize for the delay and inconveniences.
Your Semtix team
unfortunately, we could only issue the payment of your subsidies by Tuesday this week. We’re very sorry for the delay. The money should be on your accounts by the end of next week the latest.
In case you informed us about your new IBAN/bank account after the 10th of August, we’ll probably have issued the payment to your old account, so it’d take some time for the money to come back. We’ll then have to re-issue the payment manually. So it would take a bit longer, but you’ll get the subsidy nonetheless.
Until the end of next week, please refrain from further personal inquiries about the status of your payment.
Your Semtix crew
Please note: the deadline for application for winter semester 2021/22 ended on August 14. From now on we can only accept applications from newly matriculated students (up to six weeks after matriculation) or if there was a good reason for applying late, such as being sick or absent from Berlin during the application period.
If you’re newly matriculated, please check the box at the top of the application form. If you had a reason for applying late, please send a brief explanation as well as documents supporting your claim (if possible) along with your application, and we will discuss whether it can still be accepted.
A note regarding the notifications: while the ones for HU were sent out last week, unfortunately the KHB is once again taking longer for reasons outside of our control. Please be patient some more and don’t forget to send your applications for WiSe 21/22 until August 14th at the latest. Thank you!
Dear all !
What lasts long…the notifications about your applications will be sent out by this week and the transfer for the subsidies will be instructed next week ! Whoop whoop ! Please refrain from further inquiries about the status of your application until then and keep in mind that it might take a few days for the money to be transferred to your bank accounts. Thanks for your patience and we wish you an amazing rest of the summer.
Dear applicants from HU, we’re currently finishing up processing your subsidy applications for SoSe 21. Due to Corona we’re still a little behind our usual schedule, but we’re currently expecting to send out the notifications by early August and transfer the subsidies shortly after. Should we run into any problems and take longer, we will keep you informed right here.
If you’re dependent on the subsidy for paying your semester fees, please make sure to contact the Immatrikulationsbüro before the end of the Rückmeldefrist (15.07.) to ask for an extension of the deadline, since otherwise you’d have to pay an extra fee.
KHB students, we are also working on finishing your applications, but due to some new procedures for handling the payment, we can’t say yet when you will receive your subsidies. We are very sorry and hope that once this has been figured out, things will run smoothly in the coming semesters.
Dear applicants from KHB,
We were finally able to finish processing your applications for last semester, and today we sent out the notifications and handed the data for transferring the subsidies over to the financial department. We can’t tell you exactly how long it will take them to transfer your money, but expect it to be in your accounts within the next 3-4 weeks at the latest (and of course hopefully sooner). Thank you for your patience!
We would like to remind you that due to the Corona measures we are still operating at a decreased capacity. Since not all of our work can be done from home, this means that for the past year we’ve had to do 100% of our normal work in ~25% of our normal time (in addition to other logistical issues), so of course by now we’re running behind on some things. We’d like to ask you to be patient with us and in particular not to ask about the status of current applications unless you have good reason to believe that something went wrong. Notifications about your summer semester 2021 applications will be sent out in July at the earliest, so please don’t worry if you’ve applied and haven’t heard back.
Of course we are still reachable via email and generally answer quickly. However, depending on the complexity of your case and on what else currently needs to be done, it might still take 2-3 weeks for us to reply in some cases. Please be patient.
Due to the circumstances it’s currently difficult to reach us via phone. Please write an email instead, if possible.
Dear KHB students, unfortunately we are still waiting to hear from the financial department about info necessary for finishing up the subsidies for WiSe 20/21. We are as frustrated as you are at this point, but there is nothing we can do if they don’t answer – so please be patient a little longer.
Due to the increasing number of inquiries, here’s an update for students at Kunsthochschule Weißensee: we are overall done processing your applications for WiSe 20/21, but unfortunately we are still waiting to hear back from the financial department, without whose input we can’t proceed to calculate and pay out the subsidies. We know it’s frustrating and that many of you depend on the subsidies, but unfortunately we can’t currently give you a time frame for when payments will be made. As soon as we’ve got the information, we’ll let you know!
Please remember that you still need to hand in your applications for summer semester 2021 in time, even if you haven’t received a notification for the previous semester yet. Applications are due March 31st.