Dear all,

We are currently receiving daily emails about numerous problems with the ticket app. UNFORTUNATELY, WE ARE UNABLE TO HELP YOU WITH THIS. We only process applications for subsidies for the Germany semester ticket. We do not have access to AGNES, do not issue chip cards, and unfortunately cannot do anything if the display in the ticket app is not working. We understand your annoyance and frustration, but we are simply the wrong place to contact. For further information, please check the S-Bahn website and the homepage of the Referat für Umwelt und Ökologie, where you will always find the latest information.

Kind regards,

Your Semtix crew